Return and exchange policy
If you're not fully satisfied with your purchase, Tooltopia makes returns and exchanges easy.
- Returns: You can return most items within 30 days of receiving them for a full refund or exchange.
- Items must be unused and in original packaging.
- Exclusions: Some items (like custom tools or clearance items) may not be eligible for return.
- Return Process: To initiate a return, please email Sonteljack0@gmail.com with your order number and the reason for your return. We'll provide you with return instructions.
- Refunds: Refunds will be processed within 5–7 business days once we receive your returned item.
- Exchanges: If you prefer an exchange, we will send the replacement item once the original product is returned.