Tooltopia – Frequently Asked Questions (FAQs)
1. What types of products do you sell?
Tooltopia specializes in high-quality car garage tools and equipment, including hand tools, power tools, mechanic tools, tool kits, and other essential tools for home and automotive use.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within Canada and the USA.
3. How long will it take for my order to arrive?
- USA & Canada: Orders generally arrive within 3–7 business days after processing, which takes 1–3 business days.
- Tracking: Once your order ships, you’ll receive a tracking number via email to follow your order’s progress.
4. Can I track my order?
Yes! Once your order has been shipped, you will receive an email with your tracking number, so you can track your order via the carrier’s website (e.g., UPS, FedEx).
5. What is your return policy?
You can return most items within 30 days of receipt for a full refund or exchange. Items must be unused and in original packaging. Some products (such as custom tools) may not be eligible for return—please check the product page for exclusions.
6. How do I return an item?
To return an item, please email Sonteljack0@gmail.com with your order number and reason for return. We will provide you with return instructions and assist you with your refund or exchange.
7. How do I exchange an item?
We offer exchanges on most products. Please contact Sonteljack0@gmail.com with your order details, and we will guide you through the exchange process once we receive the returned item.
8. What payment methods do you accept?
We accept the following payment methods:
- PayPal
9. Is my payment information secure?
Yes, we use secure, encrypted payment gateways to ensure your information is protected during transactions.
10. Do you ship internationally?
Currently, we offer free shipping to Canada and the USA. International shipping may be available in some cases for an additional fee. Please contact us for more details.
11. Can I cancel or modify my order?
If you need to make changes or cancel your order, please contact us immediately at Sonteljack0@gmail.com. We will do our best to accommodate your request, but once the order is shipped, we cannot make any changes.
12. What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us at Sonteljack0@gmail.com with photos of the issue. We will assist you with a return, exchange, or refund based on the situation.
13. How can I stay updated on sales and new products?
To receive updates on new products, sales, and exclusive offers, you can sign up for our newsletter on our website. You’ll get the latest news and discounts directly in your inbox.
14. Do your products come with a warranty?
Many of our products come with a manufacturer’s warranty. Warranty details are provided on the product pages. If you need assistance with a warranty claim, please contact us at Sonteljack0@gmail.com.