Shipping & Delivery Information
At Tooltopia, we prioritize delivering your order promptly and safely. Below you will find all the important details regarding our shipping and delivery process.
1. Shipping Locations
We proudly offer free shipping within the United States and Canada. While we do not currently offer international shipping, we plan to expand our services in the future, so please stay tuned for updates.
- U.S. Shipping: Orders are processed and shipped from our U.S. warehouse located at 529 Tonnelle Ave, Jersey City, NJ 07307, United States.
- Canada Shipping: Orders are processed and shipped from our Canadian warehouse located at 15 Crockford Blvd Unit 5, Scarborough, ON M1L 4J9, Canada.
2. Processing Time
- All orders are processed within 1-2 business days from the time they are placed.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email notification once your order has been shipped, along with tracking information.
3. Shipping Methods
We offer a range of shipping options to suit your needs and preferences:
- Standard Shipping
- Expedited Shipping
- Freight Shipping (for large items such as car lifts and other heavy equipment)
Shipping times may vary depending on your location, and estimated delivery times will be provided during checkout.
4. Shipping Fees
Shipping is free on all orders.
If you qualify for any promotions or discounts, they will be applied during checkout. Rest assured, no additional shipping charges will be added to your order.
5. Delivery Times
- U.S. Orders: Typically arrive within 3-7 business days after shipping, depending on your location.
- Canadian Orders: Delivery typically takes between 5-10 business days.
Please note that delivery times may vary based on the shipping method selected, weather conditions, or other unforeseen circumstances.
6. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to monitor the status of your delivery via the carrier’s website.
7. Delivery Issues
If your order has not arrived within the estimated delivery window, please contact our customer service team at Sonteljack0@gmail.com. We are committed to assisting you in locating your package and resolving any issues swiftly.
8. Damaged or Missing Items
If your order arrives damaged or if items are missing, please contact us within 7 days of delivery. Kindly provide your order number and a description of the issue, and we will work to resolve it promptly.
9. Return Policy
If you are not fully satisfied with your purchase, please refer to our Return Policy for detailed instructions on how to return items and receive either a refund or an exchange.